One-on-one staff/client in the scenario. Client would be pacing back and forth on a hospital unit, avoidant of eye contact, fists are clenched. Staff approaches the client in an empathetic manner to provide support. Client has just received the news that they will be remaining in hospital, involuntarily. After multiple attempts to reassure the client and support the client regarding the news, the client becomes angry, glares at staff, starts yelling and blaming the staff member for the news. The anticipated response from the staff to the client would be some appropriate limit setting and redirection, which would ultimately be successful in calming the client down.
UT Cizik Houston
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