Patient presenting is seated, waiting for his appointment to see the physician. The clinic is very busy today and appointment times have been delayed. The patient gets up from his seat and walks to the counter to speak with the participant. He has been waiting to see the physician for two hours.
1. Demonstrate the ability to listen effectively, ask proper questions, and provide appropriate information to the veteran.
2. Demonstrate the ability to handle conflict with the veteran and turn customer service disappointment into a positive experience.
3. Demonstrate the ability to communicate essential data to the veteran/caregiver/provider when needed.
12 x 12
Not For Purchase